Share, discuss and vote for what you would like to see added to WHMCS
194 Ideas Found. Showing page 10 of 10.
Often, the technicians and others are not checking the ticket queue and sometimes tickets become forgotten.I'd like a feature where I can schedule a n...
It would be nice to be able to add a group that has support ticket limitations. They're some customers that need to send several tickets for the same...
Hello, In many other ticket systems its easy to see which staff member is actively viewing a ticket. This would be a huge help for our techs to see wh...
I think it would be a great feature to be able to create sub tickets or child tickets.Implementing sub tickets or child tickets in an IT ticketing sys...
It is necessary to have control of how to order the articles of the knowledge base, and not only show the most popular articles.
My KB articles are search-engine friendly at the moment, e.g.https://www.example.com/portal/knowledgebase/37/Do-you-have-to-pay-for-a-domain-name-ever...
Add a wysiwyg editor or at least rtl/ltr support to tikets. when system is in RTL and have to write an answer in LTR - there is no such option.
when replying to a ticket, the status is automatically changed to ANSWERED.This has been a problem for years, as often you reply to a ticket to let a...
When you quote a previous reply in a ticket it currently does not included the date/time of that reply.I would like that info be be included, so the c...
Hello, I would like to submit a new idea for the "support" category, it would be nice to create subcategories when creating support departme...
Well the title is very self explanatory.Could be very helpful, and a lot faster to make articles.
When customer replied to our email without the support center, customer added a CC, but the email address added by customer was not reflected on WHMCS...
Emails to helpdesk are piped to the helpdesk area, and then get an auto reply, but spammers with fake email addresses like @gmail.com also get one. Th...
Apple mail, and potentially other mail apps, don't use a simple break line like "---- Original Message ----" and instead use a line like thi...