Share, discuss and vote for what you would like to see added to WHMCS
186 Ideas Found. Showing page 6 of 10.
Hi,Since we are (like the rest of the world) under the effect of the covid 19 pandemic and lot's of business are requested to keep a log of employees...
When working with a customer in a ticket, adding the ability to pin a ticket note to the top would be handy. Right now you can add a note to a ticket...
Currently when creating a ticket it defaults to the account holder, and there is no way to choose any of the contacts instead. This of course doesn't...
We would like to have the capability to see To address in Ticket replies.The issue is that we have multiple department and addresses and when we have...
The ticket system usually generates a reply when you submit a new ticket but when you reply to the ticket the old reply and subsequent replies keep ad...
There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...
When interacting with a client via support tickets, it can be super handy to know what time it is where they currently are located.Therefore it would...
Our team deals with a wide range of issues, instead of having many departments, we have a single help desk as the team works together to solve issues....
HINormally , when client orders product and pays , product login details are send to client over email automatically . What I want to do is , rather t...
we have an issue with a VOIP server being blocked by spam control accidentally from time to time so would like to be able to whitelist specific email...
I would like to quickly move from ticket to ticket when inside the ticket detail view. If i have a filtered list of tickets and i open one ticket in t...
It would be great if the sender's IP address was included in support tickets automatically.Often a ticket is connected to IP matters (e.g. firewall) a...
HelloSomething that would be handy is the ability to automatically flag the person who opened a ticket as the owner.This is currently a manual process...
There is this chatbot messenger called Rocketbots. Its AI interface works really well and its really help me with my customer support in terms of quic...
The current permissions in the Administrator Roles are a great start, however, based on our latest experience, it needs to be revised to allow the fol...
We have all system emails from WHMCS send out as our default support email address (e.g. new invoices, payment reminders etc) because often our custom...
We noticed that it is not possible to translate the ticket status to our own language.If we do this (with some database forces), the tickets still get...
Hello,So I notice that when I enter a ticket and one of my colleagues is writing a reply you will receive a blue balloon on top saying "Staff sta...
Display new column with Product / Service ID.This can help for tickets like this below, when it's not automated (auto release).Service ID # 2855 requi...
Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better! Can't tell you the number of times I've added a note to a ti...