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Coupons marked as used upon payment

  • Kristian shared this idea 3 years ago
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10 Votes
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Would be great to make WHMCS promotional codes / coupons be marked as used once they really are, I mean, when a code its entered by a client and an order placed it gets counted as used, i think it would be better to count it as uses once the order has been paid. :D

2 Comments

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Official Response
WHMCS commented 19th November 21
Hi there,
Thanks for this suggestion.

At present WHMCS considers a promo code "used" when an order is successfully placed. Some payment gateways can have a delay between initiating payment and being marked paid, the proposed change could allow another user to place an order using the same promo code in the interim. That could lead to a situation where a promo code is used more times than permitted.

The current design mitigates this situation, but we'd be interested to hear suggestions which could do both.