How can we improve WHMCS?

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The repeated responses from WHMCS official are a bit obtuse here. We sync every 5 minutes and right now I have a folder with 2400 emails. OpenSRS module for example, doesn't track transfer out status like some other registrar modules and so when a customer transfers out (and they never notify anyone), then that domain is in an error state but remains active in WHMCS. Turning off ALL system notifications to stop this 1 annoyance is not a proper answer. The correct way to handle domain sync exceptions is to provide a page which lists domains that threw an error - which then allows you to deal with them. This could go in the todo list or other list which allows you to manage the exceptions. All other things can simply be logged to the customer's activity log - ie expiry date updated to... or next due date updated to.... / the lack of understanding regarding this issue seems astounding. Do you really think that searching the emails for the word "error" then, looking at the email that lists 50 domains - copy/paste the domain into the WHMCS search, then dealing with the situation (marking cancelled etc..) is really the best method you can think of? There are so many votes and comments on this - I invite you to rethink your position on this - if you polled your entire customer base, I would bet most of your customers would welcome this change.

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Hi,

we have the same problem as a fresh and new WHMCS customer. It is pretty disturbing to our staff, that we get spammed by these emails many many times a day.

There should be an E-Mail/Notification System within WHMCS that allows you to disable info mails, or set to "error/warn only".

For us this currently is a strong point against using WHMCS which we are currently using on internal trial before we rely on it and switch our customer database over to it.

It REALLY needs to be changed.

The suggested solution by the WHMCS Team here is not practicable and disable all other e-mails that might be required for admins to be aware of as well.

I totally agree with this, let there be a view in the dashboard and only send emails when something goes wrong. Sending email everything is not ideal

Yes, I agree. A 'something went wrong' email would be ideal. I have a few WHMCS installations and it would be great to only receive emails when things go wrong with the cron job. Thank you!

Hi John,

Thanks for your response. Although the "System Emails" checkbox is close, if I disable this feature, I will no longer receive other important emails such as invalid login attempts.

There really is no good reason to email any "everything went well" emails.
This can be shown in the dashboard, the only emails I would like to receive are when something went wrong.