Adding a Banner on the support ticket system in case of an network issue
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Bernd Hilmar shared this idea 7 years ago
- Support
- 2 Comments
20
Votes
In case a network issues happens a huge amount of clients are always writing the same, what is known. So in the case, if there is an issue entered in the Network-Status, it should be displayed a Banner (with a message that can be customized in different languages) on the Ticket creation page - that there is a known issue and that therefore is no need to open a new ticket -> with a link to the Network Status page, telling the people they will be updated here.
Featured Comment
A translatable message in the event of the network status message is displayed on the client area as part of the Twenty One theme. There are different messages for scheduled and impacting issues. Check it out: https://blog.whmcs.com/133659/introducing-the-twenty-one-theme
There's a variable available $openNetworkIssueCounts which could be used to add some additional contextual notices on other pages within the client area.