Dan Jones
shared this idea
6 years ago
2
Votes
Just want to be able to see and open the files that are attached in WHMCS tickets but can't be seen in the android or iphone apps.
I created a community topic here - (https://whmcs.community/topic/290613-awhmcs-no-ticket-attachments-working-in-whmcs/?tab=comments#comment-1303236)
just to make sure that it is not just me beingf stupid or having the
wrong set up. You will see from the responses that otheres have tested
to receive the same results.
"So far I have just one small issue
that I can't find any solution or work around to. On the aWHMCS app
(android or iphone) the ticket attachment disappears, I can see it on
WHMCS via the browser login, I have tried all the types of files that I
have 'allowed' .WAV, .PDF, .JPG etc. .. they all work, are attached and
can be displayed on the browser but on the app nothing! They are
visible on the response in the browser too (if responded via the app)
... just nothing in the app."
I find the app much better that the
browser on a smart phone, however the visibility and execution of the
attached file (that is attached to the ticket and working in the
browser) is critical.
WHMCS responded "I can confirm that at present, it is not
possible to download attachments via our apps.
Our apps use the API to communicate programatically with your WHMCS
installation, and at present this does not support a method for downloading
attachments. However in version 7.5 we added the ability to attach files via
the API: https://requests.whmcs.com/topic/attachments-via-api So
this could potentially be included in a future update to the apps."
I created a community topic here - (https://whmcs.community/topic/290613-awhmcs-no-ticket-attachments-working-in-whmcs/?tab=comments#comment-1303236)
just to make sure that it is not just me beingf stupid or having the
wrong set up. You will see from the responses that otheres have tested
to receive the same results.
"So far I have just one small issue
that I can't find any solution or work around to. On the aWHMCS app
(android or iphone) the ticket attachment disappears, I can see it on
WHMCS via the browser login, I have tried all the types of files that I
have 'allowed' .WAV, .PDF, .JPG etc. .. they all work, are attached and
can be displayed on the browser but on the app nothing! They are
visible on the response in the browser too (if responded via the app)
... just nothing in the app."
I find the app much better that the
browser on a smart phone, however the visibility and execution of the
attached file (that is attached to the ticket and working in the
browser) is critical.
WHMCS responded "I can confirm that at present, it is not
possible to download attachments via our apps.
Our apps use the API to communicate programatically with your WHMCS
installation, and at present this does not support a method for downloading
attachments. However in version 7.5 we added the ability to attach files via
the API: https://requests.whmcs.com/topic/attachments-via-api So
this could potentially be included in a future update to the apps."
Featured Comment
I'm pleased to announce the start of the Technical Preview for our new WHMCS app for iOS and Android!
One of the features available in Preview is the ability to download and upload ticket attachments (requires WHMCS 7.7+).
Please check out the preview app today: https://www.whmcs.com/preview/mobile
Then share your feedback with our community: https://whmcs.community/forum/505-whmcs-mobile-app-technical-preview-feedback/