Bluebird
shared this idea
11 years ago
190
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I cant believe this does not exist in WHMCS!
When a client reaches his disk quota limit we get a notification from our Control Panel (in our case DirectAdmin). WHMCS already knows about this quota limit, if you go to the clients Hosting Product you can see the Disk, Bandwidth usage.
Currently we have to send out emails manually to clients advising them to reduce space or upgrade. But why does WHMCS not automatically send out an email to the customer when they reach the soft limit or near it? Why not also advise prior to nearing an other set threshold limit like 80% or 90% ?
So what i propose is that after the Cron job which WHMCS updates usage, it should automatically create a Support Ticket based on a email template in Email Templates, this ticket will notify the client automatically.
This should be in the Automation Settings or by Product in the Product "Other" tab. (i would do it by product)
What do you think?
When a client reaches his disk quota limit we get a notification from our Control Panel (in our case DirectAdmin). WHMCS already knows about this quota limit, if you go to the clients Hosting Product you can see the Disk, Bandwidth usage.
Currently we have to send out emails manually to clients advising them to reduce space or upgrade. But why does WHMCS not automatically send out an email to the customer when they reach the soft limit or near it? Why not also advise prior to nearing an other set threshold limit like 80% or 90% ?
So what i propose is that after the Cron job which WHMCS updates usage, it should automatically create a Support Ticket based on a email template in Email Templates, this ticket will notify the client automatically.
This should be in the Automation Settings or by Product in the Product "Other" tab. (i would do it by product)
What do you think?
Merged Ideas
Disk & Bandwidth Usage Emails
I would like it if I could setup WHMCS to send emails to my clients when they reach certain levels (e.g. 75% usage) for both disk space and bandwidth. Cpanel already does this in a limited fashion however the emails are not easily controlled or worded. Using the existign email template system in WHMCS would be great.
I would like it if I could setup WHMCS to send emails to my clients when they reach certain levels (e.g. 75% usage) for both disk space and bandwidth. Cpanel already does this in a limited fashion however the emails are not easily controlled or worded. Using the existign email template system in WHMCS would be great.
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This is a feature that would be great to have, and is something most users would expect.
http://docs.whmcs.com/Automation_Settings#Update_Usage_Statistics