How can we improve WHMCS?

>Eric Caldwell Posted 1 month ago>@9DollarDomains - here already! https://www.gohigheris.com InTouch.
Hello again Eric. Is there any way for WHMCS or Gohigheris.com to know what invoice to send a new client? From what I read on your website, once a client is in a 'company1' or a 'company2' group, then Gohigheris.com can properly communicate with those clients with the correct invoices and notices and 'branded' emails. However, I don't understand WHMCS or Gohigheris will know how to assign a new client (a new client that is coming in, creating their accounts, and purchasing new services) to the appropriate Client Group?
If it can do that, then it seems like this is a perfectly functional product and I'd like to move forward with getting it installed on three of our installations. However, if it can't do that, then it seems to me that it's as fundamentally flawed as all other attempts at multi-company support.
I think what everyone wants is to have multiple 'branded' websites, and to have clients land on any of these brands, and when they sign up for services, that they will get emails, invoices, welcome emails, renewal emails, support tickets, (basically everything) from the website that they signed up at - even though the Admin side is one login, one database, one installation to maintain, and one 'company' from the Admin side. It appears that your product can do 99% of what everyone needs, but only AFTER the client signs up, AFTER they already receive confusing emails and invoices from an unrecognized company, and then AFTER we [u]manually[/u] move a client into the proper Client group. :)So, if there is some way to assign a client to the appropriate client group on signup, then let me know that, and I'd like to proceed with getting several installations converted. :)

Eric,

You mentioned that "The only downside is that there is NO way to have WHMCS use multiple URL's which is the only thing really lacking for true multi-company features.", well that is partially true. I do have multiple domains working just fine. The only issue is that branding removal only works on the main domain. That is why I asked for the other feature request at http://requests.whmcs.com/responses/make-branding-removal-possible-on-multiple-urls-one-whmcs-installation

Enclosed is a copy of the hook that makes it happen. The file is a .txt for the purpose of posting here but you know it must be a .php when used.

Hi. How does WHMCS know what client group to assign new clients to when they sign up? I do understand that you can use a template
switch (/index.php?systpl=TemplateName) so that each site can show it's own theme to the new client, but when that client follows the cart link and creates a new account, how does WHMCS know what client group to put them in, so that InTouch will be able to send them the appropriate Invoice/Headers/Images etc.?This sounds like it's an OK solution, but I don't understand how a new client would get put into the siteA-group vs the siteB-group.

That's exactly what you can do with this addon. Setup client groups, set the logos, legal notices (which WHMCS doesn't have), etc. Now, what you listed above is just a feature request for multiple domains which is what I would like as well!

I guess it really depends on what you mean by multiple company support. To me, multiple company support means having unique logos on invoices etc., unique email templates, etc.

If all you want is a unique look feel for different companies, that is 99.9% possible now. See http://requests.whmcs.com/responses/make-branding-removal-possible-on-multiple-urls-one-whmcs-installation

starnetwork - not easy to do?

very useful but not easy to do...

I wish I seen this thread before I made a feature request .

Managing separate client areas through one administration point would be a huge time saver, not to mention the convince of it.

@9DollarDomains - here already! https://www.gohigheris.com InTouch. We funded development of this and it's working fantastic for us for multiple brands from the same WHMCS. The only downside is that there is NO way to have WHMCS use multiple URL's which is the only thing really lacking for true multi-company features.

+1 for me. We have a few different licenses right now, and even if they could just share the same client/domain/product database somehow I wouldn't mind so much. Ideally though, we should be able to have multiple companies all using the same installation. For me, I certainly wouldn't mind paying for multiple licences - I'd even pay more for a 4 domain multi-company license vs what we do now for 4 separate licences, since it'd save me time/frustration.

I'll also check out the InTouch thing - that might be a solution, although my gut feeling is that I'd rather have an official WHMCS solution to the issue. However, I'll check out InTouch and see how well that works. :)

Well, we funded a product via GoHigerIS which is now called InTouch. This addon lets WHMCS act somewhat like a multi-company/brand system!! Go check it out: https://www.gohigheris.com

We use it for both of our brands, web-jive.com and hi5websites.com :)

This would be a great and huge enhancement on WHMCS.

At the moment on the market the only software i can see doing this well is Vision Helpdesk with their Satellite feature as described at:

http://www.thevisionworld.com/vision-helpdesk/multi-domain-or-satellite-helpdesk

If WHMCS could work like this, it would be perfect!

Easyhosting, they could adjust their licensing fees to support this functionality :) The skinning is easy but, the problems is all the outbound communications that can only carry a single branding.

I would pay double for my licenses to have this feature. They could do a base + XX% on their monthly to cover any additional company identity.

dont think this would happen as each WHMCS licence is assigned to a single domain.

you can integrate your WHMVCS to as many websites as you like by have a template for each site, but the installation can only be on single domain.